Customer Docs

The public docs surface for ALF operators and integration partners.

Start with Getting Started for the common rollout path. Additional sections covering configuration, integrations, and data handling are being prepared and will be published as they are ready.

Open Getting Started View current onboarding source

Getting Started

Live

How an ALF team starts a pilot, what Sevah installs, and what changes for staff during rollout.

• Pilot overview
• Before you start
• Deployment steps
• What staff should expect

Read page

Configuration & Admin

Planned

Admin setup, facility preferences, user access, and day-one operating controls.

• Facility setup
• Access management
• Device defaults
• Operational checks

Not yet published.

Integrations

Planned

Partner-facing guides for routing observations into the facility's existing systems.

• PointClickCare onboarding
• EHR routing model
• Draft-note review flow
• Partner troubleshooting

Not yet published.

Troubleshooting & FAQ

Planned

Common operator questions, rollout issues, and the fastest checks for frontline teams.

• Connectivity questions
• Staff workflow FAQ
• Escalation paths
• Known limits

Not yet published.

Trust & Data Handling

Coming Soon

Security and compliance documentation is still being prepared for publication.

• Data flow overview
• Retention posture
• PHI handling summary

Not yet published.