Getting Started
LiveHow an SNF team starts a pilot, what Sevah installs, and what changes for staff during rollout.
- • Pilot overview
- • Before you start
- • Deployment steps
- • What staff should expect
Customer Docs
The public docs surface for SNF operators and integration partners.
This first version separates what is live now from what still needs product or Security sign-off. The common rollout path comes first.
Configuration & Admin
PlannedAdmin setup, facility preferences, user access, and day-one operating controls.
- • Facility setup
- • Access management
- • Device defaults
- • Operational checks
Not yet published.
Integrations
PlannedPartner-facing guides for routing observations into the facility's existing systems.
- • PointClickCare onboarding
- • EHR routing model
- • Draft-note review flow
- • Partner troubleshooting
Not yet published.
Troubleshooting & FAQ
PlannedCommon operator questions, rollout issues, and the fastest checks for frontline teams.
- • Connectivity questions
- • Staff workflow FAQ
- • Escalation paths
- • Known limits
Not yet published.
Trust & Data Handling
Pending Security Sign-offCustomer-readable explanations of data handling and privacy posture, published only from Security-approved source material.
- • Data flow overview
- • Retention posture
- • PHI handling summary
- • Security review gate
Not yet published.
What this version proves
Source of truth
Live content is derived from the current public onboarding and product pages only.
Diataxis
Tutorial-style rollout guidance is separated from planned reference and explanation pages.
Security gate
Trust and PHI-handling pages remain pending until Security approves customer-facing language.