For Families
You call. Nobody picks up. You wonder.
You can’t always be there. Sevah is preparing for first pilot deployments with assisted living community partners to support family updates, calling workflows, and clearer coordination with the care team.
This path is for families or resident proxies who want help bringing Sevah to the right community contact.
The worry you carry
Filling in the blanks with worry.
You live far away. You can’t visit every day. The guilt sits with you constantly — are they okay? Are they lonely? Did anyone talk to them today?
You call the facility at 4pm, and no one picks up. You try again at 5. Voicemail. You tell yourself the staff is busy, that everything is fine. But you don’t know. You never really know.
Updates come in fragments — a quick word from staff if you happen to call at the right time. What did they eat? Did they smile today? Are they slipping, or are they stable? Between visits, the silence stretches into weeks.
What changes for you
Facility-enabled updates. Family calling support. Less guessing.
Daily Summaries
When a facility enables family updates during a pilot, families can receive a simple plain-language summary of the day — the kinds of moments they would ask about if they were there.
Calls Answered
When a facility enables family calling through Companion, it can help route an after-hours call, share a simple update, connect you to your loved one, or notify staff that you called.
Staff-Reviewed Summaries
Summaries are designed to help families stay oriented between visits. They are not a replacement for the community's records, care plan, or staff communication.
Escalation Support
If Companion notices a possible change, it can flag that for staff review. Any family outreach still follows the facility's workflow and staff judgment.
An illustrative update
One clear way a facility could keep families oriented.
Today’s note for a family member might read:
- She seemed settled overnight and was ready to engage this morning.
- Meals and routine care were reviewed by staff as expected.
- Staff noted steady participation in the usual morning routine.
- She talked about family and seemed more at ease during the afternoon.
- Staff would add nurse follow-up only when something needs direct outreach.
This is an illustrative format for a facility-enabled update. Actual family communication remains subject to facility workflow, staff review, and pilot scope. Limited vision context is processed in memory, and video is not stored.
Always there
You can’t be there all day. Companion can help fill the gaps between visits.
Sevah’s Companion adds a resident presence between visits. It doesn’t replace you — nothing could. But it supplements the connection you already have with something that’s available between visits, aware of room context, and designed to support staff-reviewed family workflows when the community has enabled them.
When something looks off — a change in mood, a missed meal, signs of distress — Companion can surface that signal for staff review sooner, instead of waiting for the next manual check-in. Sevah does not replace the facility’s own escalation process.
When communities share updates, those reports should be transparent and useful. Good days and harder days alike. The goal is to make family communication easier, not to promise certainty from afar.
Families matter to care. Sevah can help communities keep them more connected during pilot deployments.
FAQ
What families want to know
How do I stay updated on my loved one's day?
When a facility enables family updates during a pilot, you can receive a simple plain-language summary of the day. Those updates are meant to give families a clearer picture between visits, not to replace clinical documentation or promise a full longitudinal record.
Can I reach my family member when I call?
When a facility enables family calling through Companion, it can help route an after-hours call, share a simple status update, connect you to your loved one in the room when appropriate, or let staff know you called.
Will I be told if something is wrong?
Companion can surface possible changes for staff review, but Sevah does not promise automated real-time family alerts. Any follow-up to families depends on the facility workflow and staff judgment.
Is my loved one's privacy protected?
Yes. Companion may use camera-based vision context to understand what's happening in the room, but it does not store video recordings. Clinical observations are reviewed and signed by a licensed nurse before they enter the record.
Does Companion replace visits from family or staff?
No. Companion is a presence between visits — a friendly check-in, a surfaced message, a reminder — and it flags anything concerning to the care team. It supplements the connection you already have; it doesn't replace people.
Learn how to stay connected.
Sevah is preparing for first pilot deployments with assisted living community partners. Talk to us about whether a community-enabled family update workflow could fit your loved one’s community.
Know a community that should hear about this?